Returns & Exchanges
At Carets, we want you to feel confident in your stride, which is why we offer a 365-day return policy for any products in brand-new, unworn condition. If your shoes don't fit perfectly or meet your expectations, we provide free domestic shipping for both returns and size exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the unworn shoes back in their original packaging, ensuring all protective inserts and accessories are included to qualify for a full refund.
Attach the Label
Download and print the prepaid shipping label provided by our portal, then securely affix it to the outside of your shipping box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or ship your exchange within 3-5 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing